Service management: (Record no. 371)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00611nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230220094409.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230220b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259010651 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | x |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 .F549 2014 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, J.A. Fitzsimmons, M.J. and Bordoloi, S. |
| 245 ## - TITLE STATEMENT | |
| Title | Service management: |
| Remainder of title | Operations, Strategy, information technology |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 8th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York: |
| Name of publisher, distributor, etc. | McGraw hill, |
| Date of publication, distribution, etc. | 2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii,524p. : |
| Other physical details | ill. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | The service encounter |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Call number suffix | HD 9980.5 .F549 2014 |
| Suppress in OPAC | Yes |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Main Library - Mosoriot | Main Library - Mosoriot | 02/20/2023 | Purchase | HD 9980.5 .F549 2014 | 0078/18 | 02/20/2023 | 02/20/2023 | Books | |||||
| Library of Congress Classification | Main Library - Mosoriot | Main Library - Mosoriot | 02/20/2023 | Purchase | HD 9980.5 .F549 2014 c.2 | 0079/18 | 02/20/2023 | 02/20/2023 | Books | |||||
| Library of Congress Classification | Main Library - Mosoriot | Main Library - Mosoriot | 02/24/2023 | Purchase | HD 9980.5 .F549 2014 c.3 | 0080/18 | 02/24/2023 | 02/24/2023 | Books |