Service management: Operations, Strategy, information technology
Fitzsimmons, J.A. Fitzsimmons, M.J. and Bordoloi, S.
Service management: Operations, Strategy, information technology - 8th ed. - New York: McGraw hill, 2014. - xviii,524p. : ill.
Includes index.
9781259010651
The service encounter
HD 9980.5 .F549 2014
Service management: Operations, Strategy, information technology - 8th ed. - New York: McGraw hill, 2014. - xviii,524p. : ill.
Includes index.
9781259010651
The service encounter
HD 9980.5 .F549 2014