TY  - BOOK
AU  - Kaplan, R. Norton, D.
TI  - The balanced scorecard: translating strategy into action 
AV  - HD 56 .K35 1996 
PY  - 1996///
CY  - Boston
PB  - Harvard press
KW  - industrial productivity--measurement
KW  - strategic planning
KW  - organizational effectiveness--evaluation
N1  - includes index
ER  -