TY  - BOOK
AU  - Ross, Joel E.
AU  - Susan Perry.
TI  - Total quality management : : text, cases, and readings
SN  - 9781574442667
AV  - HD 62.15 .R67 1999 
PY  - 1999///
CY  - Boca Raton, Fla. : 
PB  - St. Lucie Press, 
KW  - Total quality management.
KW  - Total quality management--Case studies
N1  - 
    Includes bibliographical references and index.


ER  -