Ross, Joel E. <br/><br/>
Total quality management :   text, cases, and readings 

 - 3rd ed. 
 - Boca Raton, Fla. :   St. Lucie Press,   1999. 
 - xv, 550p. :  ill. 
<br/><br/> <br/>    Includes bibliographical references and index.<br/><br/> 
<br/><br/><label>ISBN: </label>9781574442667 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.    <br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD 62.15 .R67 1999